Answering guest questions is one of the top responsibilities of any customer-facing role. After all, the menu can't provide every bit of information or take into account every possible question a guest can throw at a team member.
It can be tempting to think that since today's guest seems more informed than ever they won't need to ask what seem like simple questions any longer. That isn't the case.
Sure, there are people out there with an almost encyclopedic knowledge of beer, spirits, wine, cocktails and build techniques. But there's still a significant number of guests who haven't dedicated time to learning the nuances of the products on offer in this business.
And let's be honest—not every team member knows everything about a particular spirit. With the huge amount of information they need to retain, even the basics can can be forgotten.
Read this: Strengthen Sales with Brainy Bartenders
With all of this in mind, here's a simple but helpful infographic from Rave Reviews that operators and managers can use to refresh team members, who in turn can share this info with inquisitive guests. After all, questions represent opportunities to upsell and boost revenue. Cheers!
